FREQUENTLY ASKED QUESTIONS
- New Names
- Downloading
- Installing and Upgrading
- Installing
- Upgrading
- Platform Specific
- Enact Enterprise System
- General
- Log In
- Data Management
- Access Control
- Email Notification
- Data Entry
- User Accounts
- PDF
- Platform Specific
- Enact Workspace
- Launching
- Data Entry
- Plans
- General
- Tasks
- Printing
- Importing and Exporting
- ActionView Direct Mode
- Viewpoints
- LDAP
- APIs
New Names
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
What are the names of the products and sections
called? What is Project Home Page, ActionPlan and Enact Collaboration
Server now called? Solution. |
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Downloading
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
Failure to log in to the secure directory from which
Enact Enterprise System upgrades can be downloaded. Solution. |
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Installing and Upgrading: Installing
| Version |
Platform |
Type |
Description |
| 4.3 |
All |
Issue |
Why doesn't the internet access through a firewall work? Solution.
|
| All |
Solaris |
Issue |
Failure of installation because of missing patches.
Solution. |
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Installing and
Upgrading: Upgrading
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
Prepare for upgrading and preserve project and user
information. Solution |
| All |
NT |
Issue |
Error message during upgrade reporting "a decompression
error" or lack of temp space. Solution |
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Installing and Upgrading:
Platform Specific
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
Find out which platforms are supported? Solution. |
| All |
NT, Apache |
How do I |
Install Enact on a Windows NT Server running Apache
Web server. Solution. |
| All |
NT,
Netscape Enterprise Server |
Issue |
The Enact Enterprise System is not working correctly
after installation on Netscape Enterprise Server for Windows. Solution. |
| All |
Solaris |
Issue |
After installing Enact on a Solaris server, mail functions
don't work. Solution. |
| All |
Domino |
How do I |
Use a Domino web server with Enact? Solution. |
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Enact Enterprise System: General
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
Enact information is not being passed through the firewall.
Solution. |
| All |
All |
Issue |
The Enact Start Page doesn’t appear when the correct
URL is entered. Solution. |
| All |
All |
Issue |
The browser window is not resizable when Enact is accessed
from Netscape Navigator. Solution. |
| All |
All |
Issue |
Updated task information entered from ActionTask does
not appear in the Plan. Solution. |
| 4.0 |
All |
Issue |
Admin Guide and User Guide cannot be opened from the
CD. Solution. |
| All |
All |
Issue |
What ports do the Enact Enterprise System use? Solution. |
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Enact Enterprise System: Log In
| Version |
Platform |
Type |
Description |
| 3.2.1 and later |
All |
How do I |
After upgrading, user accounts with blank passwords
are unable to access Enact. Solution. |
| All |
All |
Issue |
Unable to login from ActionPlan Manager user account.
Solution. |
| All |
IE 4.0 |
Issue |
When the ActionPlan Login page link is selected from
the Enactex Products Launch page, an empty dialog box opens and the
message ""load: class netmo.ui.Capplet not found".
appears in the status bar. Solution. |
| All |
NT |
Issue |
When the ActionView link is selected from the Enact
Start Page, the message "couldn't open log file" appears.
Solution. |
| All |
All |
Issue |
After upgrading to a newer version of Enact, users
can't log in. Solution. |
| All |
All |
How do I |
Log in before creating users? Solution. |
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Enact Enterprise System: Data Management
| Version |
Platform |
Type |
Description |
| 3.2.1 and earlier |
All |
How do I |
Back up data? Solution. |
| 3.2.1 and earlier |
All |
Issue |
After reverting to an earlier version of Enactex Products
information by replacing the store folder with an older backup, the
most current Enactex Products information still appears. Solution. |
| All |
All |
How do I |
Optimize Enact to use less bandwidth? Solution. |
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Enact Enterprise System: Access Control
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
Update the access list for a project or folder? Solution. |
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Enact Enterprise System: Email Notification
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
Can email notification be triggered by events such
as assigning tasks to a resource? Solution. |
| All |
All |
Issue |
When are email notifications sent by the system? Can
it be changed? Solution. |
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Enact Enterprise System: Data Entry
| Version |
Platform |
Type |
Description |
| 4.3 and earlier |
Solaris |
Issue |
Users can't cut, copy, and paste in Enact. Solution. |
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Enact Enterprise System: User Accounts
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
Move a user to another organization? Solution. |
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Enact Enterprise System: PDF
| Version |
Platform |
Type |
Description |
| All |
Solaris |
Issue |
Users can't open PDF files from links. Solution. |
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Enact Enterprise System: Platform
Specific
|
Version
|
Platform
|
Type
|
Description
|
| All |
Mac |
Issue |
Pages aren't redrawing correctly. Solution. |
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Enact Workspace: Launching
| Version |
Platform |
Type |
Description |
| All |
Browser clients |
Issue |
After logging in to Enact, a gray screen or a broken
image icon appears instead of the Enact workspace. Solution. |
| All |
Browser clients |
Issue |
After logging in to Enact, a gray screen appears instead
of the Enact workspace. Solution |
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Enact Workspace: Data Entry
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
Users are unable to enter information in Enact dialog
box text fields. Solution. |
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Plans: General
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
Tie projects together so that tasks in one schedule
must be completed before another schedule can start? Solution. |
| All |
All |
Issue |
Users view settings aren't retained if they have read-only
access to the schedule. Solution. |
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Plans: Tasks
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
When attempting to assign a task by entering the user's
name in the People field on a Plan, the People field is cleared when
the Enter key is pressed. Solution. |
| All |
All |
How do I |
What does it mean to make a selected task a multitask
by clicking the Multi button or selecting Task>Toggle Multitasked
from the Plan menu bar? Solution. |
| All |
All |
Issue |
Tasks cannot be outdented (move it to the left) in
the Plan Outline. Solution. |
| All |
All |
Issue |
There are no users in the Assignment list that appears
when the People field for a task is selected. Solution. |
| All |
All |
Issue |
Start dates can't be assigned for a new tasks. Solution. |
| All |
All |
Issue |
From the Plan, users with read-only access can't add
a task note to a task to which they are assigned. Solution. |
| All |
All |
How do I |
Can a list of tasks be generated and populated to a
URL published on a page outside of Enact that takes a user directly
to the list of tasks without logging into Enact? Solution. |
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Plans: Printing
| Version |
Platform |
Type |
Description |
| All |
browser clients |
Issue |
When printing an Plan, the PDF output doesn't appear.
Solution. |
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Plans: Importing and Exporting
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
What file types can I import? Solution. |
| All |
All |
How do I |
Re-import an MPX file without losing updated task information
that was added after the file was exported? Solution. |
| All |
All |
How do I |
Import a Microsoft Project 98 file and retain user
information? Solution. |
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ActionView Direct Mode
| Version |
Platform |
Type |
Description |
| All |
All |
Issue |
After logging in to ActionView in direct mode,
a blank screen or another log in screen in two frames appears. Solution. |
| All |
Windows NT with Service Pack 6A,IIS |
Issue |
A page not found error appears after logging in to ActionView in
direct mode. Solution.
|
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Viewpoints
|
Version
|
Platform
|
Type
|
Description
|
| All |
NT, IIS |
Issue |
Viewpoints don't open and error messages such as
"page can't be found," " HTTP 404," or "HTTP
403." appear. Solution |
| All |
Windows NT with Service Pack 6A,IIS |
Issue |
A page not found error appears when users attempt to open Viewpoints.
Solution.
|
| All |
All |
Issue |
Users can review Viewpoints from the Enact workspace
but not from ActionView in direct mode or vice versa. Solution. |
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LDAP
| Version |
Platform |
Type |
Description |
| All |
All |
How do I |
How does Enact work with the LDAP server? Solution. |
| All |
All |
How do I |
Increase security and enforce Access Control? Solution. |
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APIs
| Version |
Platform |
Type |
Description |
| 4.0 and higher |
All |
How do I |
Use the Enact APIs? Solution. |
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|
