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FREQUENTLY ASKED QUESTIONS

Top 31 Most Frequently Asked Questions

ID
Topic
Keyword
Question
1

Database

SQL How do you configure the SQL database to use with Enact?
2
Database SQL How do you check to see if the SQL database is properly setup?
3
Viewpoints Login, Public, URL Is there a way for users to see the Viewpoints without having to login to Enact?
4
Server Macintosh Can Enact be installed on a Macintosh server?
5
ActionPlan Yellow Triangle How do I remove the yellow triangle that appears when trying to schedule my tasks?
6
Server Language Can Enact display multiple languages?
7
Server Migration How do I migrate my Enact server to a more current version?
8
Alert Shutdown What is happening when I see "The Enact Collaboration Server will be shutting down in X minutes. Please save your changes now before the server shuts down"?
9
Login General How come I can't login to the Enact system?
10
Login Admin How come the system admin login can't login to Direct Mode?
11
Login Admin Where does the admin go to administer Enact?
12
MP Project Export How do I export an ActionPlan as an MPX?
13
Tasks   How come my tasks are not displayed in my ActionTask?
14
ActionPlan Tasks How do I assign tasks to roles/people in Enact?
15
ActionPlan Importing How do I import task summaries from one plan into another?
16
ActionPaln Columns How do I customize columns in the ActionPlan?
17
ActionPlan Columns How do I move my columns around in ActionPlan?
18
Viewpoints MPX How do I import milestones from MS Project into Viewpoints?
19
Viewpoints ActionPlan How do I take my viewpoint, which I previously created, and link this to an ActionPlan?
20
Viewpoints ActionPlan How come my milestones are not updating dynamically from my ActionPlan?
21
Enact MS Project How do I save and import MS Project files into Enact?
22
Viewpionts Milestones How come my milestones aren't showing up in my viewpoint?
23
Viewpoints Milestones How come the second milestones sections is not updating dynamically in my viewpoint?
24
ActionPlan Off Line How do I take my ActionPlans offline?
25
Enact Editing How do I change the name of my ActionPlan?
26
Enact Editing How do I change the access levels of the ActionPlan?
27
Enact Off Line How can you tell if an ActionPlan has been taken offline?
28
Enact Project Manager How can you tell who is the project manager of an ActionPlan?
29

Enact

Folder

How do you make the contents of a folder inaccessible to other users?
30

Installation

JDBC URL

What are the port numbers that MS SQL 2000 and Oracle Server used?
31

Mac OS X

Safari

Enact doesn't run on my Safari browser, what is wrong?

 

For More FAQ and Answers, Please Click HERE

 

ID

Answer

1

How do you configure the SQL database to use with Enact?

Install SQL database server on either the same machine as the Enact server or another machine. If SQL will be on another machine, make sure that the Enact server can connect to the SQL database. Next open your SQL Enterprise Manager and create a database, which will store your Enact data. To create a database, right click on the Database folder and select New Database. A Database properties dialogue box will appear. Under the General tab, enter the name of your database and click the Okay button. Create a user who will own the SQL database. To create this user, right click on the Logins, located under the Security folder and select New Login. This should open the SQL Server Login Properties- New Login box to open. Under the General tab, enter the user's name and select to authenticate this with SQL server authentication. Next under the default section, select the name of the database you just created. Additionally under the Database Access tab, check the name of the database created earlier and click the Okay button.

Assign the proper permission to the database user by going to back to the database and right click to select Properties. Under the Permissions tab, locate the user that you will use to connect the Enact server to the SQL server. Make sure that this user has the following permissions checked: create table, create view, create sp, create default, create rule, and create function. Click Okay when finished.

2

How do you check to see if the SQL database is properly setup?

Open your SQL Query Analyzer and if your SQL server is not on the same machine as your Enact server, select the name of your SQL server from the pull down menu. Next enter your SQL server authentication login name and password. Click Okay when finished to open the Query Analyzer. Type the following in the query “create table test (int int)” and press F5. As a result, it should state that the command has completed successfully. Next type the following in the query “drop table test” and press F5. By being able to complete these steps successfully, you have just verified that your user created in Step 3 can login to the correct database, and that this user has the correct permissions set to create a table in the SQL database.

3

Is there a way for users to see the Viewpoints without having to login to Enact?

To allow users to see the viewpoints webpage without having to login to the Enact system, the project manager, or other use who has permission, can login to the Enact login page. Under the ActionPlan tab, highlight the Viewpoint you'd like to share, and clicke the Properties button. Next make sure that the Public Access is assigned to Read Only access and select which view you would like to enable the user to see. Click on the URL tab and click the COPY button. Paste the URL to an email, or document.

4

Can Enact be installed on a Macintosh server?

The Enact server software can only be installed on either a Windows server or a Solaris server.

5

How do I remove the yellow triangle that appears when trying to schedule my tasks?

The yellow triangle signifies a conflict in scheduling, where Enact is unable to properly schedule the task. Sometimes this icon occurs when the date of the task falls outside of the project's start and finish date. Other times, the task's constraints (as soon as possible, start no later than, etc.) conflict with another task or plan. Try changing the duration of the task or the constraints set on the task, which should remove the icon.

6

Can Enact display multiple languages?

The Enact server can be configured for international languages including English, Chinese, Japanese, etc. The server on which Enact is installed will dictate which language the rest of the clients use. It is not possible to have different languages on server and client machines; all clients must use the same language as the server.

7

How do I migrate my Enact server to a more current version?

Please email Enactex Technical Support at support@enact.cc to get the most current version of the software available. If you need directions for migration, please let tech support know.

8

What is happening when I see "The Enact Collaboration Server will be shutting down in X minutes. Please save your changes now before the server shuts down"?

The Enact Administrator is bringing down the Enact server for repairs, updates, or maintenance. Save your work and completely exit the Enact system before the sever is shut down.

9

How come I can't login to the Enact system?

Please note that all usernames and passwords are case-sensitive. If you are still unable to login, please contact your system administrator.

10

How come the system admin login can't login to Direct Mode?

The Enact administrator account does not have permission to access Enact through the Direct Mode login. The Direct Mode was designed for users to quickly view their tasks and plans.

11

Where does the admin go to administer Enact?

The Enact administrator may manage the system through the Enact login page or through the admin console at http://<servername>/Enact/ECS.html. Only the administrator will be allowed access to the admin console.

12

How do I export an ActionPlan as an MPX?

To export an ActionPlan as an MPX, create and save the ActionPlan. Next, from within the plan, go to File> Export as MPX.

13

How come my tasks are not displayed in my ActionTask?

In order for tasks that are assigned to be displayed in the ActionTask, the plan from which the tasks are assigned need to be set to Active Status. To change the status of an ActionPlan, open the plan and go to File> Set Status.

14

How do I assign tasks to roles/people in Enact?

To assign tasks to roles and/or people in Enact, open up an ActionPlan and scroll over to the People column. Click the cell and a box should appear with a drop down menu. Check off the names you'd like to assign to the task. If you are unable to locate the names of the users scroll down to the very bottom of the drop down list and click the Other Users button. Another box should open from which you may select the users either by a Search or Browse method.

15

How do I import task summaries from one plan into another?

To import task summaries from one plan, the plan which you'd like to import must first be marked as exported. To do this, open up the first plan and under the Exported column, make sure that each task or milestone you'd like to import into another plan has a green flag by clicking the cell under the Exported column. Next save these changes and go to the other plan. In this plan select the name of the first plan, under Task > Import Summary. Each task and milestone that was marked as exported should now be imported into this plan. Any modifications made to the first plan will be reflected in this second plan.

16

How do I customize columns in the ActionPlan?

To create custom colums in ActionPlan open a plan and click on the Outline menu item. Select Columns, which should open a Customize Columns box. Next click on the New button to create the new column name. That should appear as the last item under the Display columns. If you would like to move that custom colum item, click on the up or down arrows. To select which columns are displayed, highlight the column name and click either the right or left arrow so that the column appears in the appropriate column.

17

How do I move my columns around in ActionPlan?

To select which columns are displayed, highlight the column name and click either the right or left arrow so that the column appears in the appropriate column. If you would like to reorder the columns, then highlight the column name and click either the up or down arrows so that the column appears in the order desired.

18

How do I import milestones from MS Project into Viewpoints?

To import a Microsoft Project file into the Viewpoint, open the viewpoint editor and click the Import MSP button under the Milestone section. All milestones that are imported from Microsoft Project files will be static. Enact only allows ActionPlans to have dynamic milestones between its own files.

19

How do I take my viewpoint, which I previously created, and link this to an ActionPlan?

In most cases, users will first create an ActionPlan and then link that to a Viewpoint. However, in the rare case that the viewpoint is first created, it is possible to link that back to an ActionPlan. First create a new ActionPlan by going to File> New Plan. Add tasks and milestones to the plan. Next, in the ActionPlan file mark each milestone you'd like to have appear in the Viewpoint with a green flag, by click the corresponding cell under the Exported column.  Save this ActionPlan.  In order to link these previously created Viewpoints to the ActionPlan we will have to create a link between the Viewpoints and the ActionPlan.  To do this, open the Viewpoint so that you may edit its contents.  Next scroll down to the Schedule Milestones section and click the Select button on the right side.  Select the name of the ActionPlan.

20

How come my milestones are not updating dynamically from my ActionPlan?

If you would like the milestones to update dynamically from the ActionPlan open your Viewpoint editor and check the "Update milestones automatically from : <ActionPlan_name>" box.  This will create a dynamic link between your Viewpoint and ActionPlan.

21

How do I save and import MS Project files into Enact?

It is not possible to save MS Project files directly into Enact. Microsoft Project files can be imported into Enact's main workspace, but will be converted into an ActionPlan file. The Enact system will only save it's own type of files in the system, including Viewpoints and ActionPlans.  If you work on an ActionPlan, you may export the file as an MPX file, which will be saved on your computer; the MPX file will not be stored in the Enact system. Click here for the instructions to import MS Project files.

22

How come my milestones aren't showing up in my viewpoint?

In order for milestones to appear in the Viewpoint, the milestone in the ActionPlan file must first be marked as exported and saved.  To mark your milestones as exported, they must have a green flag under the Exported column.  After adding the green export flag, save your ActionPlan.

23

How come the second milestones sections is not updating dynamically in my viewpoint?

Additional milestone sections (denoted by a circle in front of the Schedule Milestones section) added to the Viewpoint will not have the dynamic properties that the first Milestones section has.  Only the first milestone section will allow for dynamic updates from the ActionPlan.  The reason for this is because the product was designed so that each ActionPlan has its own corresponding Viewpoint, which would update dynamically as changes were made to the ActionPlan.  

24

How do I take my ActionPlans offline?

In order to take plans offline, the Enact desktop client software must first be installed. This is a separate piece of software that needs to be installed on the client. For directions on how to go offline, please see page 232 of the Enact User Guide, available at the following site: documentation/pdf/5.2/enact_ug.pdf To take the files offline, you must first login to the Enact desktop client as a user and then select to take the files (ActionPlan or Tasks) offline (Options > Go Offline). This is not possible from the browser. After you take the ActionPlan and tasks offline, the icons of the plan will change to indicate that a user has taken them offline.

25

How do I change the name of my ActionPlan?

To change the name of your ActionPlan, click on the Properties button located on the upper right corner of the Enact workspace. Under the General tab, type in the new name of the plan you'd like to create. The name of the plans are NOT case sensitive. For example if you have a plan called "enact" but would like to change it to "Enact", you must first change the name of the plan to something else as a temporary name-place holder, as long as it has unique characters. Then you would have to edit the name once more to Enact, adding character case changes.

26

How do I change the access levels of the ActionPlan?

To change access control levels of the ActionPlan, click on the Properties button located on the upper right corner of the Enact workspace. Under the Access tab, you may highlight the name of the user for which you would like to edit the permission. If the user is not in the list, click the Add button to add the user to the list. If you would like to remove a user from the list, click the Remove button.

27

How can you tell if an ActionPlan has been taken offline?

To check to see if an ActionPlan has been taken offline, click the Properties button located on the upper right corner of the Enact workspace. Under the Offline tab, you will see the status of the plan, which will tell you if the plan is online or offline from the server.

28

How can you tell who is the project manager of an ActionPlan?

To check to see if an ActionPlan has been taken offline, click the Properties button located on the upper right corner of the Enact workspace. Under the Project Manager tab, you will see the name and email address, if available, of the project manager.

29

How do you make the contents of a folder inaccessible to other users?

To make the contents of a folder inaccessible to other users click the Properties button located on the upper right corner of the Enact workspace. Under the General tab you will see a box called "Hide inaccessible documents and folders contained in this folder". Check this box if you would like hide the contents of this folder. Also check the Access tab to see which users will have access to the folder and the contents therewithin.

30

What are the port numbers that MS SQL 2000 and Oracle Server used?

During your installation of Enact's Enterprise Edition, it will prompt you for your database setting with a JDBC URL. MS SQL 2000 Server uses port 1433 and Oracle Server uses port 1521

Example of JDBC URL looks like: jdbc:inetdae:MyServerName:1433?database=MyDatabaseName

31

Enact doesn't run on my Safari browser, what is wrong?

Enact applet will now work on Safari 1.2 and Apple's Java 1.4.2 on OS 10.3.1 or newer. Enact appliet does not work with Apple's Java 1.4.1 Update 1 released on 9/8/03 on older verson of Safari.

If you are using Enact Applet mode with Safari, please upgrade to OS 10.3.1 with Java 1.4.2. Or you may choose to run Enact Desktop Client for Mac. Alternatively, you may choose to use IE 5.2 for Enact Applet mode.






























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